Shipping and Returns Policy

Shipping Policy

Shipping Area

We ship to [list of countries or regions to which we ship]. We do not ship to [geographical restrictions, if any].

Delivery Times

Orders are processed within [number of days] business days after payment confirmation. Estimated delivery times are as follows:

• National shipping: [range of days] business days.
• International shipping: [range of days] business days.

Please note that delivery times may be affected by external factors, such as holidays, customs, or logistical delays.

Shipping Costs

Shipping costs are calculated based on the destination and package weight. We apply the following rates:

• Standard shipping: [price or cost policy].
• Express shipping: [price or cost policy].
• Free shipping on orders over [minimum amount].

Order Tracking

Once your order is shipped, you will receive an email with the tracking number and link to track your package through [shipping company name].

Delivery Issues

If your order does not arrive within the estimated timeframe, please contact us at monicaplanasesteve@gmail.com to manage the issue. In case of loss or damage during shipping, we will work with the courier to provide a solution.

International Shipping and Customs

For orders outside of [store’s country of origin], customers are responsible for any applicable taxes or customs duties. We are not responsible for delays caused by customs.

Incorrect Address or Unclaimed

If the package is returned due to an incorrect address provided by the customer or because it was not claimed, the buyer will be responsible for reshipping costs.

Returns Policy

Return Period

If you are not satisfied with your purchase, you may request a return within [number of days] calendar days from the receipt of the order.

Return Conditions

To be eligible for a return, the product must meet the following requirements:

• Be in its original condition, unused, and without signs of wear.
• Retain the original packaging and all labels.
• Not be a product excluded from returns (see “Non-Refundable Products”).

Return Process

1. Contact our customer service team at monicaplanasesteve@gmail.com indicating your order number and the reason for the return.
2. We will provide instructions for shipping the product to our address at [return address].
3. Once received and verified, we will process your refund within [number of days] business days.

Return Costs

• If the return is due to our error (defective, incorrect product, etc.), we will cover the return costs.
• If the return is due to a change of mind by the customer, the buyer must cover the shipping costs.

Refunds

Refunds will be issued through the same payment method used for the purchase. Depending on your bank or payment provider, the refund may take between [range of days] business days to reflect in your account.

Non-Refundable Products

We do not accept returns for the following:

• Custom or made-to-order products.
• Items on sale or clearance.
• Personal hygiene or intimate care items.

Product Exchanges

If you wish to exchange a product for another, you must first return the original item and then make a new purchase.